Last updated: September 23, 2026
These terms and conditions ("Terms") are applicable to all services provided by OMGL LTD ("RefundShield", "us", "our" or "we") to our customers ("you").
When we refer to the "parties" we mean you and us together.
You may contact us by sending an email to [email protected] ("Contact Information").
By creating an Account and using the Services, you agree to the Terms. If you do not agree to the Terms, you may not create an Account or use the Services.
RefundShield provides a platform for handling refund notifications, monitoring consumption data, and managing refund statuses ("Services"). More information about the Services can be found on the Site. To use the Services, a stable internet connection is required.
You can use the Services to monitor and manage your refund requests by integrating RefundShield with your Apple App Store Connect API and your Google Play Developer API.
To subscribe to the Services, you must create an Account. You confirm that all information provided to us in the creation of your Account is correct and agree to ensure that the information is accurate at all times. We are entitled to decline or adjust an order from you or shutdown your Account in the event that you provide us with untrue, inaccurate, not current, or incomplete information when creating your Account.
Once an Account has been successfully created, and payment has been made where prepayment is required, the Services will be available and ready to use or order, as detailed on the Site.
Credentials for your Account must be kept secure at all times. You may only create one Account. You are not allowed to transfer the Account to another person or to share data relating to your Account with any third parties. Should you suspect that your Account or your credentials have been or are being used by a third party you must contact us immediately by using our Contact Information.
We offer the Services to companies and other legal entities. You warrant that you are authorized to enter into these Terms on the behalf of the legal entity as well as to use all Functions.
These Terms constitute the entire agreement between us in relation to the Services. You warrant that the persons (for example, employees and representatives) you authorize to create an Account and use the Services have read and understand the Terms. You are at all times responsible for the use of the Services under these Terms, including by such persons, as if it was you using the Services.
When you use the Functions, you must always comply with all applicable laws, regulations and public orders. You shall not access the Site other than through interfaces provided by us and as otherwise expressly authorized under these Terms. You may not use the Functions in a manner contrary to our, or any third party's, rights and interests. You agree to comply with all instructions and recommendations provided by us from time to time.
You are responsible for all activities that occur under your Account.
You also agree not to:
We may have to suspend the supply of any of the Functions to:
We will endeavor to contact you in advance in the event we need to suspend the supply of any Services, but may not be able to if the problem is urgent or an emergency.
Payment for the use of the Services is based on a subscription model. The cost will vary based on the selected plan. Further details, including pricing specifics, are provided on our Site.
You shall pay all applicable fees as described on the Site for the Services you have selected. The prices for the Services exclude value added tax (VAT) or other fees and taxes.
We have the right to change the prices for the Services. If we change the prices, we will notify you in advance. The new prices will take effect from the first day of the next Subscription Period which follows the date when the prices were changed. By continuing to use the Services after the price change takes effect, you are bound by the new prices. If you oppose the price changes, you must terminate your subscription with us.
You can pay for the Services through any of the payment methods listed on the Site. For payments made through a third-party supplier (Stripe), this third-party supplier's terms and conditions apply. You agree to pay within the set time for the applicable payment method. We have the right to close down your Account until you have paid for all the charges incurred by you. Payment after the due date can entail late payment fees and interest.
Unless otherwise expressly set out in these Terms, we do not provide refunds, right to return for a purchased subscription, credits for any partially used subscription, or credits for any unused Account.
The agreement is valid from the date you create an Account and continues to be valid during the subscription period ("Subscription Period"). The Subscription Period is monthly or yearly. At the end of each Subscription Period, your subscription will be automatically renewed for another period.
Your subscription will, however, not be renewed if you terminate it before the end of your current Subscription Period. You may terminate your subscription by going to the Site and follow the instructions given there or by contacting us via our Contact Information.
Upon termination, your right to access the Services will be revoked. We will also delete or anonymise any personal information about you, with exception for any personal information that we are required to keep by law.
We reserve the right to terminate or limit the Services if you: materially breach or otherwise violate these Terms; use the Site in any way that does not comply with the intended purposes or is otherwise harmful for us or any third person; in our reasonable opinion, use the Site in violation of any applicable law; or are late in payment.
Except as expressly provided for in these Terms, the Services and all related components and information are provided on an "as is" and "as available" basis without any warranties of any kind, and we expressly disclaim any and all warranties, whether express or implied, including the implied warranties of merchantability, title, fitness for a particular purpose and non-infringement. You acknowledge that we do not warrant the Services will be uninterrupted, timely, secure or error-free.
In no event shall RefundShield, its subsidiaries, affiliates or any of their respective employees, officers, directors, agents, partners be liable for: loss of contracts; loss of reputation and/or goodwill; loss of profit, loss of revenue, loss of anticipated savings and/or loss of business; or indirect, consequential or special loss, damage or liability even if such loss or damage was reasonably foreseeable, arising out of or in connection with your use of the Functions or the performance of our obligations under these Terms.
Our total liability to you for all other losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to the total sums paid by you for the Services under the applicable order/contract. We have no liability if you use the Services under a trial period or otherwise free of charge.
You agree to defend, indemnify and hold harmless RefundShield, its subsidiaries and affiliates and their respective directors, officers, employees and agents from and against all claims and expenses, including legal fees, arising out of or related to: any Content submitted or posted by you in connection with the Services; fraud you commit or your intentional misconduct or gross negligence in connection with the Services; or your violation of any applicable law or rights of a third party.
We are not responsible for delays and defects outside our control. If our suppliers are delayed by an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimize the effect of the delay. Provided that we do this we will not be liable for defects and delays caused by the event.
During the term of these Terms and thereafter, the parties undertake not to disclose to any third party information regarding these Terms, nor any other information that the parties have learned as a result of these Terms, whether written or oral and irrespective of form ("Confidential Information"). The parties agree and acknowledge that the Confidential Information may be used solely for the fulfillment of the obligations under these Terms and not for any other purpose.
We may modify these Terms at any time. In the event of changes which are not minor and may affect you, you will be notified via email. You are responsible for keeping yourself informed of any changes to the Terms. The latest version of the Terms will be available on the Site.
If you have any complaints, you may contact our support department by using our Contact Information.
You acknowledge that you are the data controller for any personal data processed by us on your behalf in conjunction with your use of the Services. You also acknowledge that we are considered as your data processor. Therefore, you agree to enter into a separate Data Processing Agreement with us.
More information about how we process personal data can be found in our Privacy Policy.
The Site and the Services are owned and operated by RefundShield. All copyrights, trademarks, trade names, logos and other intellectual or industrial property rights held and used by us as well as those presented in the Functions are our property or third party licensors' property and must not be reproduced, distributed, sold, used, modified, copied, limited or used (in whole or in part) without our prior written consent.
By using our services, you grant RefundShield the non-exclusive, worldwide, and royalty-free right to use your company name, company logo, app name, and app logo for our marketing and promotional purposes. This includes, but is not limited to, listing you as a customer on our website, in press releases, and in marketing materials. If you wish to opt out of this usage, please contact us at [email protected] to request removal.
All matters relating to the Services and this Terms and any dispute or claim arising therefrom or related thereto shall be governed by and construed in accordance with the internal laws of the United Kingdom without giving effect to any choice or conflict of law provision or rule. Any legal suit, action, or proceeding arising out of, or related to, this Agreement or the Service shall be instituted exclusively in the courts of the United Kingdom.
OMGL LTD is an entity registered in the United Kingdom with its address at 95 HIGH STREET, GREAT MISSENDEN, HP16 0AL, UNITED KINGDOM.
If you have any questions about these Terms, please contact us at [email protected].