Billing Questions

Common questions regarding RefundShield plans, trials, and usage limits.

What happens if I reach my monthly refund limit?

If your account reaches its monthly event limit, your apps will be temporarily paused. We will stop contesting new refund requests until the next billing cycle, or until you upgrade to a higher tier plan. We'll still log the events in your dashboard so you have visibility.

How does the free trial work?

Every new account starts with a 14-day free trial. During the trial, you have full access to all features and can protect unlimited apps up to your plan's volume limit. You will not be charged until the trial period ends.

Can I cancel my subscription anytime?

Yes. You can manage and cancel your subscription directly from the Billing page in your dashboard. If you cancel, your protection remains active until the end of your current billing period.

Can I change my plan later?

Absolutely. You can upgrade or downgrade your plan at any time. If you upgrade, the change is immediate and prorated. If you downgrade, the new limit takes effect at the start of your next billing cycle.