Email Reports

RefundShield can send you periodic email reports summarizing your refund protection activity. No need to log in every day, the numbers come to you.

Available Frequencies

• Daily: sent every morning at 08:00 UTC, covering the previous day
• Weekly: sent every Monday at 08:00 UTC, covering the previous 7 days
• Monthly: sent on the 1st of each month at 08:00 UTC, covering the previous month
• None: no email reports

What's in the Report?

Each report includes:

• Total events in the period
• Declined refunds (revenue protected)
• Granted refunds (approved by the store)
• Revenue protected in USD
• Comparison with the previous period (percentage change)
• Per-app breakdown: events, declined count, and decline rate for each app

Configuring Reports

1. Go to Profile (click your name in the top-right)
2. Under Notifications, select your preferred report frequency
3. Click Save

Excluding Apps from Reports

If you have sandbox or test apps that you don't want cluttering your reports, you can exclude them:

1. Go to Apps → select the app → Edit
2. Enable Exclude from reports
3. Click Save

Excluded apps will still process refund requests normally, they just won't appear in your email summaries.